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FAQ'S

  • Free Fast Shipping
    We accept all major payment methods. Cash on Delivery (COD) is also available. Free shipping on orders above Rs. 300 We accept all major payment methods. Cash on Delivery (COD) is also available. Free shipping on orders above Rs. 300
  • Easy Replacements
    If you've received a damaged product email us at info@padmavati.live & we would be happy to assist you by sending across a free replacement.
  • Missing items
    Did we miss an item in your order? Please email us on info@padmavati.live along with your order number. We will be happy to send across the missing item to you.
  • I received a broken or damaged product
    Please email us an image of the broken/damaged product along with your order number on info@padmavati.live in within 48 hours of delivery. We will be happy to send you a replacement.
  • How do I cancel or modify my order?
    Chat with us on our website or drop us an email on info@padmavati.live mentioning your order number and we will be happy to help. Please note that your order can be cancelled upto 30 minutes from when the order has been placed as after that it moves to ready to dispatch stage.
  • I received a wrong item
    Please email us an image of the product received along with your order number on info@padmavati.live We will be happy to send you a replacement.
  • When will I receive my refund?
    Refunds are typically processed within 7 days from the date of cancellation. If you do not receive your refund within 7 working days, please chat with us or email us at info@padmavati.live
  • Can I return the product received?
    Unfortunately, we do not accept returns on food and beverage products. If you receive a broken or damaged product, please email us on info@padmavati.live and we will be happy to send you a replacement.
  • Is cash on delivery (COD) available?
    Yes, COD is available. However, we have a nominal charge based on the COD amount.
  • I did not receive an order confirmation
    If you haven't received the order confirmation in your inbox, you might want to check your spam or trash folder. If you still don't find the email, do not hesitate to write to us at info@padmavati.live
  • This is my first purchase. What flavour should I try?
    We recommend checking our bestseller bundle. https://www.padmavati.live/ It is a collection of some of our most popular flavours.
  • What payment methods are accepted?
    We accept Cash on Delivery, Paytm, UPI (Google Pay, PhonePe, BHIM etc.), Net Banking, VISA, MasterCard, Maestro and American Express cards issued by banks in India and abroad.
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